I'm sorry to state that our encounter for the AA counter in Newark was below stellar – Of The 2 shopper service reps on the counter helping passengers checking in, a person committed her the perfect time to ONLY First Class travellers, and one other female seemed to do as very little as you possibly can – way too busy stressing about what everyone else was carrying out – all besides what she might be undertaking! As the line grew for a longer time, the a lot less intrigued she grew to become, and her Perspective was horrific – It took us less the perfect time to get on the Airport than it did standing in line to check in! (around an hour with only four persons in front of us). By the time we stepped up into the counter – a new representative acquired on board – we had to “relaxed ourselves down†– you'll be able to consider how the other forty or so persons started to come to feel behind us! As you frequently strive to tell us, you “treatment†about the passenger, which particular person could use a little Angle adjustment – or obtain her Yet another placement!
March twenty five I flew from Austin to Ft Myers by using a airplane transform In Charlotte. When scheduling my flight I requested wheelchair guidance. Had to hunt a person up in Austin. Was taken to gate 2hours beforehand but was assured there will be assistance for boarding. Gate was adjusted with no a person at he desk could obtain no guidance, and with excellent issues proceeded to new gate. Once more no assistance in boarding.
So, we landed in A different city, stayed the night time there, then flew in A different Aircraft. We were being all set to go, then they told us we couldn’t go any where due to “Mechanical Issues.
I scheduled our family trip to Cancun through Orbitz (there were five of us). Whilst sitting with the gate in Pittsburgh, PA I decided to tactic the desk to inquire about upgrading my wife and I to top quality. I had been astonished to learn that “my ticket†disallowed me to update, and wasn’t offered a explanation and was explained to regardless of the selling price I was prepared to spend I couldn’t upgrade. What was stunning is the fact that there wound up becoming six unused firstclass seats offered. Identical factor took place on the best way back from Cancun to Pittsburgh. Straight as a result of flight both equally techniques with only two seats in top notch being used on the best way back.
Times have modified and its incredibly sad. BTW – Our flight to Madrid was with Iberia along with the knowledge was the complete reverse! The plane was brilliant, clean up and modern along with the foodstuff decisions ended up appetizing along with the attendants ended up aware about foodstuff substances. Certainly it can be done right!
Incredibly disappointed having a.A. shopper relations. My wife went to Italy for that memorial of her mother and though she was there she acquired bronchitis with ear an infection, subsequently the health care provider suggested her to not fly just before a single 7 days to distinct the best site infection.
On April 15th, 2013 I acquired a check in the mail from you and was particularly disappointed when I opened the envelope to see the Verify published out was close to 1/4th the amount I had at first submitted for reimbursement.
I want an address to mail a letter to American Airlines Purchaser Service, and I hope you may reply using this tackle.
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I used two hrs along with a 50 % at AA counter and did not have the choice as I are already advised or to unfastened my ticket and go house
My husband And that i experienced first class tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June 6th. We were being imagined to get there in Denver at one:30 pm. The leg away from Charlotte, nc was an complete nightmare. We ended up delayed, experienced a crew alter, no water or ice, etcetera.
The whole crew personnel was pleasant , but this man went over and above the jobs expectations and needs to be praised and recognized. I’m also satisfied we get yourself a snack yet again.
I went to my hotel and spent the subsequent FOUR hours on the phone with AA within an make an effort to provide the bag sent to LGA first thing in the morning, wherever I might be waiting.
I would like a credit score for the flight we missed from Phoenix to Spokane. We skipped the flight because it took us so prolonged to receive thru customs. We ended up traveling from Mazatlan and heading thru customs in Phoenix.